Service Department Survey (Technicians)

VWD would appreciate your help as we seek to understand our current service performance and the characteristics that are most important to our customers. Please take a few minutes to provide your feedback by completing the survey below. We would like to know how you view VWD Field Service technicians.

Part I - Did we understand your service request?

Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Service arrive on-site as scheduled
Staff had good understanding of the work requirements of your service request
Staff was knowledgeable and competent
You are fully satisfied with the quality of service provided
Staff displayed good teamwork

Part II - How were our customer service skills?

Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Response time to your initial call for service
Ability to resolve your issue on the first visit
Courtesy of our Field Service Staff
Courtesy of our Service Department Office Staff
Professional appearance of Field Service Staff

Part III - Additional Information

Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Did you report additional issues during the visit
Were those new issues resolved?
If they were resolved, are you satisfied with the outcome?